Shipping policy

*Shipping & Return Policy* 

Welcome to novaverse.store⁠�. We are committed to providing a smooth and reliable shopping experience for our customers.
Shipping Policy

 *Processing Time* 

All orders are processed within 1–3 business days after payment confirmation.

 *Delivery Time* 

Estimated delivery time is 7 business days depending on your location and product availability.

 *Please note:* 

Delivery times may vary during holidays or due to unexpected courier delays.
Customers will receive tracking details once the order has been shipped.

 *Shipping Charges* 

Shipping charges, if applicable, will be displayed during checkout before payment.

 *Return & Refund Policy* 

 *5-Day Return Policy* 

We offer a 5-day return policy from the date of delivery.
To be eligible for a return:
The item must be unused and in original condition.
The product must be returned in its original packaging.
Proof of purchase/order confirmation is required.

 *Non-Returnable Items* 

Certain items may not be eligible for return due to hygiene or customization reasons.

 *Refund Process* 

Once we receive and inspect the returned item:
Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method.

 *Damaged or Wrong Products* 

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos as proof.

 *Contact Support* 

For any questions regarding shipping, returns, or refunds, contact us at:
📧 Email: novaversestore1@gmail.com
Thank you for shopping with novaverse.store⁠�.